26 Mar Beyond the data: the value of feeling part of your team
In the treasury management sector, it’s easy to get lost in metrics and spreadsheets. However, for us at All CMS, success isn’t measured by a dashboard, but by the quality of the relationships we build every day with the people who trust our service.
We recently completed our 2025 annual satisfaction survey. Beyond the quantitative results, this exercise has helped us confirm that the path we chose 15 years ago—one of closeness and personalization—is what truly adds value to your treasury departments.
An evolution built on trust
Over the past 15 years, we have grown, we have evolved, and above all, we have learned to listen. Our journey has not merely been about implementing a treasury tool; it has been a process of building trust in an increasingly demanding environment.
Today, we are deeply gratified to see that our efforts to turn our relationship into a true strategic alliance are paying off. We do not aim to be an external vendor who shows up once a year; we strive to be the partner who is there when doubts and complex challenges arise—one of the team.
In short, to be the financial department’s partner on this journey.
What you share with us
The most valuable aspect of this listening process is your feedback. Knowing that many of the leading companies in each sector perceive us as “part of their own treasury department” is, without a doubt, one of the greatest recognitions we can receive.
Time and again, you highlight three aspects that define how we work:
- Agility in responding to unforeseen events.
- Personalized service that understands the unique characteristics of each business.
- Technical and human support during critical moments in the implementation of complex solutions for corporate treasury management.
Our roadmap for 2026: real commitments
Listening only makes sense if it translates into action. That’s why, for this new year, we’ve defined a series of commitments that stem directly from the suggestions you shared with us in the satisfaction survey:
1. Communication with real value
We want our content to be a source of innovation and trends, creating a useful community space where we can share real experiences and insights from the industry.
2. Support that doesn’t keep you waiting
We know that time is a critical resource. That’s why we’re thoroughly reviewing all our internal support processes. We want to optimize every step so that when you need an answer, you get it as quickly and effectively as possible.
3. Ensuring you get the most out of your investment
We will prepare a plan to analyze how you use Kyriba and guide you to go beyond basic operational use, ensuring the maximum return on your investment.
Thank you for sharing your opinions, challenges, and expectations with us. For the All CMS team, every response we receive is an opportunity to improve and continue being the trusted partner we strive to be. This analysis is not the end of the road; it is the starting point for an even closer 2026.
Thank you for helping us improve,
Pierre Bouaziz, CEO of All CMS
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